Once the chat conversation is complete, the ticket automatically gets created in HappyFox with the chat transcript. The chat interface enables you to communicate with the client and this interface shows you more information regarding the client’s location, IP address, operating system and the browser being used. You need to sign in with your login credentials at - a back-end chat page link for your account which can be used by your support staff to communicate with the client.
HAPPYFOX CHAT TRIGGERING CODE
On creation of an Olark account, you receive the code to integrate the chat widget onto your website. Once this is done, click Save and your Olark and HappyFox accounts should now be connected. If half way through a conversation, you feel that you want the ticket to contain only the details spoken about till now, then you can type !lead and HappyFox will take the transcript until that moment and put it into a ticket. This URL is to be copied and paste under the Webhook section in the settings tab of your Olark account.Īll chat transcripts are automatically converted to a ticket after the chat gets completed or if the chat gets timed out.Once you save the settings, a Webhook URL is displayed in the setup section. Select the category under which the chat transcripts from Olark need to be created as tickets in HappyFox. Log in as your HappyFox adminsistrator, and go to Manage > Integrations.Ĭlick on the Configure link against Olark.
Who can perform this action? The admin of your HappyFox account can perform this integration action. If you do not have one, create a HappyFox account here.
With live chat integration becoming a primary customer support channel, the HappyFox and Olark integration lets you improve customer intelligence by converting chat conversations into meaningful, actionable tickets. Follow these steps for integration into Olark.Ĭreate your our own workflows, set service goals and learn from useful metrics. HappyFox helps you manage all incoming customer support requests by converting them into easy to act on tickets.
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